Warranty Policy
Thanks for shopping at EVGOBY. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
Warranty Period
ONE (1) Year Limited Warranty of EVGOBY Online Store Products
EVGOBY Online Store provides warranty service and official customer support. This warranty only applies to products purchased from EVGOBY Online Store: evgoby.com. EVGOBY guarantees that, under normal use, the product will be free from defects in materials and workmanship during the warranty period. The warranty period for EVGOBY products is one year, starting on the day you receive the product.
Product: We provide 1-years limited warranty for the products purchased from EVGOBY Online Store, some accessories are covered by 3 months warranty, pls contact customer service for more details.
To qualify under the warranty service, the following conditions must be met:
The product has been used normally within the specified warranty period and has no signs of external damage.
The product has undergone no unauthorized disassembly, modification, or addition outside of advice given in the official product guide.
The product has not experienced any accidental damage.
You are able to provide valid proof of purchase.
The warranty does not apply:
To damage caused by unauthorized (not included in the official product manual) modification, disassembly, opening of the product and or attempted repairs;
To consumable parts, such as batteries or protective coatings, that may naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;
To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship;
To damage caused by the use of third-party components or products;
To accidental damage (for example, the product is dropped or suffers water damage);
To product failure or damage caused by major incident or natural disaster (for example, fire, earthquake, lightning etc.)
To damage due to incorrect installation, use and or operation of product not in accordance with the official product manual;
To defects caused by normal wear or aging;
To damage caused by improper use of battery packs and chargers;
How to start warranty service?
If you experience an issue with your product, please contact EVGOBY customer service and explain in as much detail as possible what the problem is. Our technical support staff will try to diagnose and solve your problem by email or remote assistance.
If the problem cannot be solved by phone, you will need to return the product to EVGOBY for further testing and inspection. Please contact us and submit an after-sales request before sending back any product.
When send product to us, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. EVGOBY Online Store will be responsible for the shipping fee when we ship product back to consumer.
If the recipient address you provide is wrong, or the recipient refuses to receive the delivery, any resulting loss shall be borne by the recipient.
If the product cannot be delivered or is rejected, it will be returned to EVGOBY. EVGOBY has the right to dispose of the product.
When you sign for the product please check it is in good condition. Ensure there is no damage that may have occurred during delivery, or for any other reason. Damage to items during transportation must be reported to the EVGOBY after-sales service center within 24 hours. For other issues with your returned product, please inform EVGOBY within 48 hours from the date of receipt. After this period EVGOBY will assume that the product is not damaged and performance is normal.
