Shipping Policy
Free shipping worldwide on orders over 100 USD.
Delivery Overview
Thank you for your order! EVGOBY works diligently to accurately ship all orders as soon as possible. You will receive an order confirmation email from EVGOBY within an hour of placing your order (check your spam box if necessary). Support shipping worldwide.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Order Process
We will process the order and sent the parcel within 24-48 hours during business days. When there is a holiday or weekend, there may be a slight delay. If products are not in stock and need to be shipping delay, we will contact you at that time.
Shipping Time and Rules
Shipping Time
Shipment times for every product differ based on availability. International orders generally cost 7-15 business days to deliver depending on the courier and customs clearance processes.
Shipping Fee
Free shipping worldwide for orders over $100 USD. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.
International Shipping and Customs Taxes
EVGOBY ships worldwide. Generally, we will cover customs duties, international customers will charge for shipping. If orders over 100 USD, we provide free shipping. Some countries may require a tax ID for shipment and in order to pass through customs in these countries you must add the customer's tax ID to the shipping label.
Shipping Notice
For special shipping requests, please contact EVGOBY Customer Service. Please verify your address prior to payment. We'll contact logistics personnel to take care of the issue. EVGOBY orders can only be sent to the country at which the order is set. If you request to change the address after the order has been sent, we can't ensure that your order will likely be upgraded. Additionally, you're accountable for all probable dangers and expenses brought on by altering the address following the order was shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
EVGOBY assumes no responsibility for delayed or rejected orders due to the following reasons:
· Delay or delivery failure due to the consignee's actions. These activities include, but aren't limited to: altering the address after shipment, entering an unknown or incorrect address, entering erroneous contact info, and refusal to receive, etc.
· If customs clearance is required, we will inform the customer in no time in the form of an email. If the goods are destroyed due to delayed customs clearance, the customer will assume the responsibility.
· Delay because of force majeure. "Force majeure" means an abrupt, inevitable, or insurmountable objective circumstance along with other objective circumstances which lead to delayed transport, for example, but not limited to regional or national air or ground transport system controllers or interruptions (e.g., weather reasons), communicating system interference or mistake, government activities, postal management policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other related events.
· Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
· Shipments that are confiscated or disposed of due to a violation of transportation regulations.
· Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
· The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
Notification
After the order is shipped, you will receive a notification email containing the waybill number (you need to confirm email notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status. It may take 1-2 days for the tracking number to register and show delivery status updates, depending on the carrier. Occasionally, the carrier will be delayed in updating status.
Tracking Your Order
After your order is shipped, we will update the order status on the website, and send you a system notification with shipping details.
· Tracking website: order tracking: https://evgoby.com/order-tracking, on-line information will be trackable in 1-4 business days.
· Contact EVOGBY Support at [email protected].
Inspection and Sign
As EVGOBY products are usually quite valuable, please inspect the package upon receiving. When it's chipped or damaged, don't sign the delivery or open the package. In these situations, please contact EVGOBY Customer services.
After you (or somebody else on your benefit ) signs for your product, EVGOBY will consider this your approval of the package, amount, and merchandise. To protect your rights, you're highly suggested to take a complete unboxing video and inspect the items. If items are damaged or missing, you must take clear photos and submit the images to EVGOBY Customer Service within 24 hours for our records after you get the package so we can solve the issue immediately. Keep these photos, as we will need them to file a claim with the shipping courier.
FAQs
If your order has not been shipped, please contact us. We will send it as soon as possible. If your order has been shipped, you cannot cancel it. Please contact us at [email protected] to apply for a sales return.
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
